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NON-Verbal Communication

The following post is an excerpt from Frank’s newest book, The Soft Science of TennisClick Here to Order through Amazon.

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“Communication is less about what is being said and more about how the words are decoded by the listener.”

As coaches and parents communicate with their athletes, the athlete’s personality profile acts as a filter as they decode the information. Some athletes are wired to accept and enjoy the analysis of cold hard facts while others are wired to overlook the facts and instead zone in to the emotional climate of the conversations. Each athlete connects the dots and paints the picture they choose to hear. An individual’s personality profile determines how one communicates. (We will interpret personality profiles in greater detail in coming chapters.)

Is state of the art instruction about the instructor’s proficiency in performing drills, or is it about the instructor’s ability to connect with their student? Communicating above or below the digestion rate of the student is ineffective. While tennis knowledge and drilling efficiency are important, I believe a master teacher connects to the student and monitors the rate in which each student digests information. As we saw with Wendy and her father, the message received within the dialog is much more than the facts.

As I researched how to sharpen my communication skills, I realized that the way in which information is presented influences the outcome. I learned to focus on communicating honestly and with authenticity, but also to consider stressing or de-stressing the learning environment based on the energy in the room.

Successfully communicating the facts is highly dependent on WHAT message is being delivered and HOW the message is being delivered. The following list offers eight techniques I recommend applying to communicate effectively:

  • Intertwine sports science facts with personal, emotional storytelling.
  • Impart humor within a conversational tone to bond the relationship.
  • Avoid a distancing style with an elitist attitude and academic language.
  • Use inclusive pronouns like “We all need to…”
  • Apply cadences, rhythms, and dramatic pauses to accentuate meaning.
  • Vary their volume from a scream to a whisper to deepen the message.
  • Pull listeners in by modifying the pace of delivery from excited and fast to dramatic and slow.
  • Match and mirror the listener to make them more comfortable.

Great communicators presenting in groups or one-on-one have developed their presentation power. Armed with a full toolbox of delivery methods, they trade in intimidating, interrogating and dictating with sharing everyday experiences to engage the audience which is the heart of genuinely connecting.

I Want To Be More Positive But What Do I Say?

Most parents and coaches want the very best for their children and students. However, finding the perfect words of comfort are not always easy, especially after competition. Regardless of the variations in personality profiles, parents and coaches alike need to reinforce the athlete’s efforts with sincere non-judgmental encouraging words. The following is a list of insightful statements athletes need to hear after competition:

  • I love watching you play!
  • I’m so proud of you.
  • I’m impressed by your skills.
  • I’m so grateful to be your parent.
  • You are so brave.
  • It’s so fascinating to watch you solve problems on-court.
  • You are so creative and skillful.
  • I so admire your ability to stay focused on the court.
  • It is so fun for me to watch you compete.
  • I can’t wait to hear what you think about the match.
  • I admire your courage to compete.
  • Your optimism is contagious- I love it when you smile.
  • This is my favorite part of the week.
  • I love being your parent and/or coach.

Research shows that performing in the future as the Alpha competitor stems from a positive belief system.  Your words become their inner dialogue. Emotional aptitude is a learned behavior. Your child’s optimism and growth mindset should be molded daily. (Coach’s Note: Please send the above insightful list to the parents of your athletes.)

All the great coaches I’ve met have a strong need for connecting and belonging. Positive communication is vital for a happy, longstanding career. Exceptional communication builds better relationships, mutual respect, and trust which leads to success. Superior coaching is the art of changing an athlete in a non-dictatorial way.

The student-coach connection improves with effective communication via verbal and nonverbal communication channels. The following chapters will uncover several excellent recommendations for coaches and parents to immerse themselves in the art of listening.

 

“When you talk, you are only repeating what you already know. But if you listen, you may learn something new.”

Dalai Lama

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Effective Listening- Part 2

The following post is an excerpt from Frank’s newest book, The Soft Science of Tennis. Click Here to Order through Amazon.

soft science

Questions That Motivate Dialog

A great tool used to develop champions is to ask your athlete for their opinion before you tell them your opinion. Questions can be based on an athlete’s perception of their successes or failures.

Dialog producing examples include:

  • “What was the cause of the winner or error?”
  • “How did that feel when you?”
  • “Were you paying attention to the opponent’s?”
  • “What was the highest percentage shot selection at that moment?”
  • “If you could do it again, what would you do?”
  • “What were you tactically trying to achieve?”
  • “Are you staying on script?”

On and off the tennis court, winners are great problem solvers so avoid the parental and coaching temptation to solve all their problems for them. By doing so, you’re robbing them of the exact skill sets needed to win tough future matches. In the big picture, listening to them versus talking “at” them is a much more enjoyable approach for the athlete. It sends the message of trust. It motivates them to take ownership of solution-based thinking. With regard to keeping athletes in the game, customized student-based teaching is a fundamental missing link.

 

Verbal Communication in the Digital World

It’s no secret that modern adolescents are obsessed with social media, tweeting, and texting. Kids are nurtured from the cradle to communicate through screens instead of interpersonal communication. They prefer texting over talking. It’s the world in which they live.

Research in the field of communication found that a third of American teenagers send more than one-hundred texts a day. They want to feel a personal connection, engaged, inspired and understood…they just don’t know-how.  The combination of their ineffective speaking skills combined with our weak listening skills is hurting the development process.

 

Listening “Between” the Words

Exceptional listeners filter through conversations to identify the true meaning behind their athlete’s words. The ability to “listen” between words helps the listener discern if the student seeks constructive criticism or only a sympathetic ear. Attentive listeners recognize anomalies that enable them to identify the beliefs, attitudes, and feelings behind words. This allows them to interpret the athlete’s spoken truth, fiction, optimism, pessimism, expectation, intentions, trust, past mental habits, and belief systems.

 

“An athlete’s belief system crafts their future. Every syllable they speak engages energy towards them or against them.”

 

As novice parents and intermediate coaches gain wisdom, they become more in-tune listeners. They discover hidden belief systems behind their athlete’s dialog. Great listeners know there is “subconscious” energy behind words. Pessimistic behaviors are not difficult to spot because all too often, those very same negative thoughts, tones, words, and actions stem from those nurturing the athlete. As the athlete’s thoughts become their words, those words determine their beliefs and play a deciding role in their performance, especially during stressful match conditions.

When effective listening is applied, the athlete’s sequence of thought-speech-action becomes very clear to the “in-tuned” entourage. Please pay attention to the belief systems habitually used by your athletes. An athlete’s affirmations and inner dialog can be categorized as optimistic or pessimistic. It should be painfully obvious that their self-coaching either builds them up or tears them down at crunch time.

Some athletes affirm positive results while others affirm catastrophe. Researchers continue to acknowledge the power thoughts have on one’s actions. Studies show how thoughts, beliefs, and emotions affect human behavior. Following, I have listed a handful of tennis-specific phrases from the mouths of our athletes and you can bet your life these habitual beliefs affect their match performance.

Pessimistic athletes project performance anxieties with statements such as:

  • “I’m always worried about failing.”
  • “I’m not good enough for that level.”
  • “I’m not ready to compete.”
  • “I can’t do it…I always blow it.”
  • “I’m not jealous but how is Kelly playing #1 and not me?”
  • “I have to win tomorrow or my life is over.”
  • “I don’t belong here.”
  • “I hate this…I hate that…”

Optimistic athletes project self-esteem and confidence with statements such as:

  • “I can’t wait to compete tomorrow.”
  • “I respect him but I’m going to beat him.”
  • “Competing is fun!”
  • “I trained properly and I’m confident in my awesome ability.”
  • “I’m grateful for the privilege of playing.”
  • “I trust my game and problem-solving skills.”
  • “I love the competitive tennis lifestyle.”
  • “I appreciate all the love and support from my parents and coaches.”

 

“A man is but the product of his thoughts – what he thinks, he becomes.”
Mahatma Gandhi

 

Applying Positive Affirmations

If one’s thoughts become one’s reality, what exactly is a positive affirmation? A positive affirmation is a positive declaration or assertion.  As optimistic thoughts sink into one’s subconscious mind, they become a self-fulfilling prophecy over-riding old negative beliefs and habits with positive beliefs and rituals. Positive affirmations sound like silly fluff to specific personality profiles but they are proven methods of emotional improvement. When applied religiously, positive affirmations have the ability to rewire the chemistry in your athlete’s brain. Elite athletes believe in their potential.

 

Assignment

Ask your athletes to customize ten positive affirmations that will help their self-esteem and confidence. Then ask them to read them aloud into their cell phone voice-recorder app. Finally, ask them to listen to their customized recording nightly as they are falling asleep. As they mentally rehearse their optimistic views, new solution based habits are formed and negative beliefs are dissolved.

 

Effective Listening doesn’t stop with the verbal language. A great deal of information is available from the athlete without them saying a single word. The next chapter addresses the high IQ coach’s secret ability to zero in on gathering critical information via non-verbal communication.

 

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Effective Listening

The following post is an excerpt from Frank’s newest book, The Soft Science of Tennis. Click Here to Order through Amazon

soft science

Effective Listening

 

 

We are taught how to read & write efficiently but not to speak and listen effectively.”

 

The genesis of The Soft Science of Tennis for any parent or coach is to learn to be an effective listener. Effective listening is the ability to quietly give one’s undivided attention which creates a more profound bond. Excellent communication between the athlete, coach, and parent is more than the typical dominating disciplinarian versus submissive student. Being listened to and understood is one of an athlete’s greatest desires.

The method in which a parent or coach asks questions and listens is also important. If the athlete views the questions as an intimidating interrogation, they feel frightened and pressured. There is indeed an optimistic demeanor that encompasses effective listening.

Effective Listening Begins with:

  • Get down, physically, to the student’s level.
  • Take off your sunglasses and look them in the eyes.
  • Give them your time. Listen intently.
  • Assume you can learn from the student.
  • Accept their view (set aside your beliefs).
  • Allow them to lead, go with their flow.
  • If you don’t know the answer, say, “Let’s explore that…”
  • Understanding that talking “at” someone isn’t power. Listening is power.
  • Avoid speculating and jumping to conclusions.
  • Maintain their conversational pace and fight the urge to interrupt.
  • Allow them to finish their thoughts and sentences.
  • Focus on spotting key objectives and phrases to discuss later.
  • If you’re planning witty responses, you’re typically not actively listening.
  • Remember, some athletes aren’t seeking advice; they are seeking an empathetic ear.
  • After discussing the issue, ask them for their solutions before offering your solutions.
  • Ask them if they’d like to hear your thoughts.
  • Avoid one-upmanship statements to prove that your past experience trumps theirs.
  • Avoid saying, “I told you so!” Even when you told them so.
  • Facilitate your relationship by applying empathy.
  • Mirror their feelings within the context of their conversation.
  • Follow their train of thought with nodding, caring facial expressions and body language.
  • Re-state their points to clarify that you understand them correctly.
  • Affirm their frustrations. “That sounds difficult, how did you respond?”
  • To keep the focus on them, ask, “How did that make you feel? Versus “Here’s what I would have done!”
  • Conclude with a summarizing statement to ensure that their information was received correctly.
  • Organize future, agreed-upon solutions and job descriptions.

 

Those of us who fail to abide by the above guidelines send damaging subconscious “red flags” to the athlete in regards to the student-teacher relationship. Parents and coaches who are poor listeners send the following messages to their athletes:

  • Your opinions and views aren’t as important as mine.
  • Your feelings are ridiculous and stupid.
  • I’ll explain your position more accurately than you.
  • Listening to you is a waste of my precious time.
  • I’m superior, stop talking and I’ll prove it once again to you.
  • There’s nothing you can say that I haven’t heard a million times.

Being a thoughtful teacher and communicator begins by being an empathetic listener. Great listeners change the student’s perspective from a problem being a catastrophic event to an issue that is a solvable opportunity for growth.

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Positive Communication

The following post is an excerpt from Frank’s newest book, The Soft Science of Tennis. Click Here to Order through Amazon

“Parents who feel the need to criticize their athletes after completion are nurturing their child’s disbelief and genuine doubt in their future ability.”

Frank Giampaolo

soft science

I Want To Be More Positive But What Do I Say?

Most parents and coaches want the very best for their children and students. However, finding the perfect words of comfort are not always easy, especially after competition. Regardless of the variations in personality profiles, parents and coaches alike need to reinforce the athlete’s efforts with sincere non-judgmental encouraging words. The following is a list of insightful statements athletes need to hear after competition:

  • I love watching you play!
  • I’m so proud of you.
  • I’m impressed by your skills.
  • I’m so grateful to be your parent.
  • You are so brave.
  • It’s so fascinating to watch you solve problems on-court.
  • You are so creative and skillful.
  • I so admire your ability to stay focused on the court.
  • It is so fun for me to watch you compete.
  • I can’t wait to hear what you think about the match.
  • I admire your courage to compete.
  • Your optimism is contagious- I love it when you smile.
  • This is my favorite part of the week.
  • I love being your parent and/or coach.

Research shows that performing in the future as the Alpha competitor stems from a positive belief system.  Your words become their inner dialogue. Emotional aptitude is a learned behavior. Your child’s optimism and growth mindset should be molded daily. (Coach’s Note: Please send the above insightful list to the parents of your athletes.)

All the great coaches I’ve met have a strong need for connecting and belonging. Positive communication is vital for a happy, longstanding career. Exceptional communication builds better relationships, mutual respect, and trust which leads to success. Superior coaching is the art of changing an athlete in a non-dictatorial way.

The student-coach connection improves with effective communication via verbal and nonverbal communication channels. The following chapters will uncover several excellent recommendations for coaches and parents to immerse themselves in the art of listening.

 

“When you talk, you are only repeating what you already know. But if you listen, you may learn something new.”

Dalai Lama

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DOES YOUR CHILD NEED MENTAL/EMOTIONAL TRAINING?

The following post is an excerpt from the Second Edition of The Tennis Parent’s Bible NOW available through most online retailers!  Click Here to Order  

frank

 

DOES YOUR CHILD NEED MENTAL/EMOTIONAL TRAINING?

We often hear, “My child has trouble closing out a lead.” “My child plays terrific in practice but horribly in matches,” “My son can’t beat a moonball, pusher,” “My daughter can’t handle cheaters!” “My son has trouble focusing for the whole match!” Essentially, lacking the mental component consisting of the X’s and O’ of strategy and tactics and the emotional components comprised of the ability to navigate through performance anxieties that many athletes see as challenges. Often, these two components are intertwined.

 

Is a lack of Mental/Emotional training holding your child back from getting
the results they deserve?

TAKE THE QUIZ

The following questions can be used to determine whether your child is in need of mental/emotional training. It may be in your best interest to have the athlete complete this questionnaire (reworded from “My child to “I”) to assess their opinions. Good Luck!

  • My child plays incredibly on the practice court but often falls apart in matches. Yes/No
  • My child avoids playing full practice matches on most weeks. Yes/No
  • In matches, my child’s focus is only on winning versus actual performance goals. Yes/No
  • My child doesn’t apply proper change over and between point rituals in matches. Yes/No
  • My child is unorganized in planning their weekly training schedules. Yes/No
  • My child has not yet developed his/her secondary strokes. Yes/No
  • My child has super high expectations and expects to perform perfectly every match. Yes/No
  • We haven’t yet put together our entourage of hitters, teachers, and trainers. Yes/No
  • My child hasn’t developed plans or patterns to beat moonball/pushers. Yes/No
  • My child hasn’t developed plans or patterns to beat hard-hitting baseliners. Yes/No
  • My child has problems managing their stress, anger, and mistakes. Yes/No
  • My child hasn’t yet developed their “go-to” proactive patterns. Yes/No
  • We do not understand or utilizes periodization training. Yes/No
  • My child has trouble dealing with external and internal distractions. Yes/No
  • My child doesn’t spot mega points and mini mega points. Yes/No
  • My child doesn’t know the difference between a positive mega point and a negative mega point. Yes/No
  • My child lacks confidence in his/her abilities. Yes/No
  • My child has trouble coping with cheaters. Yes/No
  • In matches, my child’s mind often wanders to the past or the future. Yes/No
  • My child’s training has primarily focused on fundamental stroke mechanics. Yes/No
  • My child wants to win so badly it affects his/her performance. Yes/No
  • My child freezes under stress and plays “Not to lose” instead of playing “to win.” Yes/No
  • My child’s words, “I want to be a pro,” don’t match his/her actions. Yes/No
  • My child doesn’t know how to spot the opponent’s tendencies in match play. Yes/No
  • My child hasn’t spent time identifying his/her mental game strengths and weaknesses. Yes/No

 

ANSWERS: If you or your child checked “Yes” to any of the above questions, you might want to consider adding mental and emotional training sessions to their lesson plans.

“Peak performance under stress is not reserved for the gifted few. Being mentally or emotionally tough under stress is a learned behavior.”

 

Frank Giampaolo. www.MaximizingTennisPotential.com

 

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A New Way to Look at Strategy – Part 2

The following post is an excerpt from the Second Edition of The Tennis Parent’s Bible NOW available through most online retailers!  Click Here to Order  

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Weaknesses

Ann is light in stature. Her opponents are generally much bigger and stronger. We checked off and excluded the “Power Contest” from her A game plan. This is not to say that she might use power as a B or C game plan. Ann also has focus issues. We checked off the “Patience Contest” and excluded it as her A game plan.

 

Strengths

Ann possesses great speed and anticipatory skills. We chose the “Speed Contest” as her A game plan. Ann is extremely intuitive. She can sense when the opponent is vulnerable and knows “How” and “When” to move in and take away the opponent’s recovery and decision-making time.

When Ann chooses to play her “Speed Contest”, she most often is able to move the bigger girls enough to force errors. She can also pull the retrievers off the court to open up winning angles. When Ann chooses to get into a “boomball-power” contest with bigger, stronger girls, she loses. When she chooses to out moonball a “World Class” moonballer she loses!

 

As I mentioned earlier, this section should be a conversation opener with your athlete and their entourage.  Knowing who you are is an important step in formulating your most successful game plans.

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A New Way to Look at Strategy – Part 1

The following post is an excerpt from the Second Edition of The Tennis Parent’s Bible NOW available through most online retailers!  Click Here to Order  

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A NEW WAY TO LOOK AT STRATEGY

 

To understand on-court control dramas, take a minute and think of a tennis match as a control contest. Each player is attempting to pull their opponent into their style of play to gain command of the match.

Three Control Dramas Seen in High-Level Tennis:

  • The Power Contest
  • The Speed Contest
  • The Patience Contest

To simplify the process, the goal of competition is to choose the contest your athlete performs best. Then formulate a plan to PULL their opponent out of their own world and into your athlete’s world. Let’s look a little deeper, yet keep it simple:

I have a top 300 WTA player training with me.  We have customized her game plan to hide her weaknesses and expose her strengths. Her body type and brain type play a major role in customizing her success.

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Ten Essential Components of The Mentally Tough Competitor- Part 2

The following post is an excerpt from the Second Edition of The Tennis Parent’s Bible NOW available through most online retailers!  Click Here to Order 

 

6) Accept that becoming mentally tough requires sacrifice.  You must choose to be a normal “kid” or a champion. You have to pick one…because you can’t be both.

Mental toughness requires you prioritize your time- putting everyday normal “kid stuff” aside, most of the time, as you become athletic royalty.

 

7) Develop the ability to employ the art of intimidation and to raise the adrenaline level at crunch time.

Raising positive energy at crunch time inflates the athlete’s performance, while systematically deflates the opponent’s performance. Intimidation begins pre-game as the athlete morphs into a “warrior.” Staying in that ‘warrior’ mindset or on-script throughout the competition is essential.

 

8) Choose to be a courageous competitor – playing to win versus playing not to lose.

Applying the strategically correct system the moment demands under pressure, without fear or hesitation, no matter the situation is essential.

 

9) Master the ability to handle adversity – such as poor start times, adverse elements, occasional sickness, minor injuries, and/or gamesmanship.

Choosing to see disadvantages as challenges versus obstacles too difficult to overcome is mental/emotional toughness.

 

10) Persevere and be willing and able to remain on course and stay on-script longer…

Most good athletes are able to perform like a ‘Pro’ occasionally. Greatness stems from an athlete’s ability to perform good after good. Consistently remaining in the peak performance state is essential in the higher echelons of sports.

 

 

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Ten Essential Components of The Mentally Tough Competitor- Part 1

The following post is an excerpt from the Second Edition of The Tennis Parent’s Bible NOW available through most online retailers!  Click Here to Order 

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TEN ESSENTIAL COMPONENTS OF THE MENTALLY TOUGH COMPETITOR

 

Because the mental-emotional components are so often misdiagnosed, let’s begin by describing the difference between the mental and emotional components. Mental toughness is the knowledge of the analytical functions of competition- the X’s and O’s of strategy and tactics. Emotional toughness is the ability to control feelings and emotions during competition- courage through confrontation, focus for the duration, controlling nerves, fear and self-doubt, which are categorized as performance anxieties.  Keep in mind that the mental-emotional components are often intertwined. Ask your child’s coaches to meet regarding these important elements.  My bet is that they’ll have terrific insight to assist your athlete in their quest for mental toughness.

 

Ten Essential Components of the Mental/Emotional Tough Competitor:

1) Dedicate physically, mentally and emotionally to the process of becoming mentally tough.

Without full commitment, it is unlikely mental toughness will be achieved.  Mental/emotional toughness can only be mastered by someone who is ready to dig deeper into the strategic, stubborn protocols of winning and the psychology of defeating their own demons. (Known as performance anxieties.)

 

2) Acknowledge that being mentally/emotionally tough isn’t reserved for the gifted few.

Mental/emotional toughness, as well as mental/emotional weakness, is a learned-earned behavior.

People around the world from the passive Buddhist monks to the aggressive Navy Seals spend each day developing their mental/emotional toughness skills.  Some juniors have unknowingly invented their own negative mental/emotional weakness protocols because they are not versed in the process of pre-set protocols. So they return to their negative behaviors under stress. Such as racquet cracking, language outburst, etc.

 

3) Decide to stay the course and confront hardship instead of bailing out at the first sign of confrontation.

Psychologists call it the fight or flight syndrome. Choosing to persevere through difficult circumstances leads to improved confidence. Getting in superb physical shape is a great place to start. Begin the journey by fighting through exhaustion, pain, and discomfort.

 

4) On a daily basis, multi-task and build the mental/emotional muscles along with stroke production.

Closing out every single drill develops mental/emotional toughness. Apply negative scoring during each physical drill on-court to rehearse overcoming hardships. (Drill to 10 – subtracting 1 for each error.)

 

5) Commit to a deliberate customized training regimen. Confidence, belief, and self-trust are learned and earned.

Choosing to do what the moment demands within a millisecond requires preset protocol training. This is deliberate, customized repetition that incorporates how, when and why pre-set solutions are applied.

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How To Build Mental Toughness

The following post is an excerpt from the Second Edition of The Tennis Parent’s Bible NOW available through most online retailers!  Click Here to Order 

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HOW TO BUILD MENTAL TOUGHNESS

Players who are confident have a mentally tough aura about them. They are extremely intimidating because their confidence is obvious to all. It’s evident in their body language and facial expressions.  So, how can your athlete develop radiant confidence?

First of all, your athlete starts by reading about it. Then they earn it on the practice court. Mentally tough competitors earn this impenetrable wall of confidence by preparing properly. Mentally tough players are actually much more than just mentally tough. They are mechanically sound, emotionally unflappable and physically fit enough to thrive in third set warfare. Yes, they’re actually mechanically tough, emotionally tough and physically tough.

Below is a checklist of components that need to be developed by your child’s coaches.  Remember, it is your job as the CEO to assist the coaches in raising athletic royalty.

 

Developing Mental Toughness Checklist:

Stroke Mechanics:

  • Develop reliable fundamental (primary) strokes.
  • Develop a tool belt of secondary strokes.

Mental:

  • Organize & rehearse your child’s top 7 patterns of play. (Generic Strategies)
  • Rehearse patterns of play used to pull different styles of opponents out of their game.(Stylistic Strategies)

Emotional:

  • Organize their between point rituals & changeover rituals (both internal & external.)
  • Pre-set protocols to handle performance anxieties.

Athleticism:

  • Build the speed, agility and cardiovascular requirements needed to endure two separate three-set matches a day.
  • Build the strength and stamina required to close out 6 matches in a 3-5 day (64 player draw) event.

 

My students have won close to 100 National titles to date. Each one had a parent and an entourage of great coaches who were very involved in organizing and implementing their developmental plan. Most often, these champs worked their deliberate, customized organizational plan for 2-3 months before becoming National Champions.

 

Special Note to Parents: A partially committed parent is simply a hobbyist. That’s fine – tennis is an incredible hobby that teaches many life lessons. However, a hobbyist parent should be satisfied with raising a hobbyist tennis player and not expect champion results. In today’s game, it’s unfair to expect your child to become a champion without parental commitment.

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